In General (For both Client and Referrer):

• Both Client and Referrer affirms that they are at least 18 years of age, and possess legal capacity to comprehend and accept these terms and conditions.
• A Referrer can only be included if the Client is engaging TLC for the first time.
• The Client and Referrer cannot be the same individual.
• Details of both Client and Referrer must be verified before Client submits any application/documents to our banker(s).
• In the rare circumstance that a change of Referrer is requested prior to the acceptance of the loan offer for any reason, TLC mandates written confirmation from the Client, Original Referrer, and New Referrer. Failure to obtain written confirmation from these three parties for any reason empowers TLC to exclude either the Original or New Referrer from any Benefits at our sole discretion. Once the loan offer has been accepted, no changes will be entertained.
• Benefits are contingent upon TLC receiving the full referral fee from the bank for successful referrals facilitated by us, encompassing the application, approval, and acceptance of the loan offer from the bank by the Client.
• Banks typically require up to 3 months to finalize payments to brokers.
• TLC will not assume responsibility for any delayed payment by the bank, regardless of the cause. Requests to expedite Benefits will not be accommodated under such circumstances.
• In the event that the referral fee is not received or is reduced by the bank for any reason, TLC reserves the right to withhold and/or revoke all Benefits provided to both Referrer and Client. Such action will be taken at our sole discretion.
• Should the Client sign the loan offer but later withdraw it for any reason, resulting in the bank clawing back the referral fee paid to TLC, both the Referrer and the Client will be required to refund the full value of Benefits provided to them, either via PayNow or another method deemed acceptable by TLC.
• To remove any ambiguity, TLC maintains the prerogative to render any final decision that we deem suitable for a given situation. This provision overrides all others.
• Upon the Client’s acceptance of the loan offer, both the Client and Referrer will receive individual emails from TLC outlining the Benefits they are entitled to upon TLC’s receipt of the full referral fee from the bank. Both the Client and Referrer are required to acknowledge receipt of this email.
• TLC will be able to add, remove or modify any Benefits or terms and conditions without prior notice. Such action will be taken at our sole discretion.
• Benefits will be honored for cases in which the Client has already accepted the loan offer from the bank.
• The Benefits will also be extended to cases where the Client has already forwarded the requisite application/documents to our banker(s). However, the actual entitlement to Benefits will be contingent upon successfully fulfilling the requirements outlined below.